Conversion Analytics Availed Through Call Tracking

Conversion Analytics Availed Through Call Tracking

If you think call tracking is enough for analyzing the user response, you are certainly misunderstanding the whole concept. Call tracking is actually a phenomenon that only tracks what happens before the call. We will be taking in to consideration the statistics offered by Convirza. It has been observed that nearly 420 Billion words are uttered each day while a conversation takes place within businesses and customers. None of the words is analyzed, instead what is measured includes words/phrases, voice tremors, context, volume, pauses and tempo. The word for word accuracy in most cases is 94% while the content accuracy is 95%.

 

The main attributes that you need to focus upon before initiating call tracking are:

  • Commitment to buy
  • Escalation Request
  • Lead Score
  • Phone Etiquette
  • Sales Skills
  • Payment Language
  • Build credibility
  • Missed Opportunities

 

To make things clear in this aspect, the best that you can do is to analyze the data coming from millions of calls involving varied customers. Here is all the data that Convirza managed to collect from calls recorded for a specific period.

 

Conversion Analytics Availed Through Call Tracking

No Comments

Post a Comment

Request a Quote

We seek to create long-term relationships built on results.


                <div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_3' ><a id='gf_3' class='gform_anchor' ></a><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_3' id='gform_3'  action='/conversion-analytics-availed-through-call-tracking/#gf_3'>
                        <div class='gform_body'><ul id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below'><li id='field_3_1' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_1' >Name<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_3_1' type='text' value='' class='large'  tabindex='1'   aria-required="true" aria-invalid="false" /></div></li><li id='field_3_2' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_2' >Email<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'>
                            <input name='input_2' id='input_3_2' type='text' value='' class='large' tabindex='2'    aria-required="true" aria-invalid="false"/>
                        </div></li><li id='field_3_3' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_3' >Phone<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_3_3' type='text' value='' class='large' tabindex='3'   aria-required="true" aria-invalid="false" /></div></li><li id='field_3_4' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_4' >Company Name<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_3_4' type='text' value='' class='large'  tabindex='4'   aria-required="true" aria-invalid="false" /></div></li><li id='field_3_5' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_5' >Message<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_3_5' class='textarea small' tabindex='5'   aria-required="true" aria-invalid="false"   rows='10' cols='50'></textarea></div></li>
                            </ul></div>
        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_3' class='gform_button button' value='Get A Quote' tabindex='6' onclick='if(window["gf_submitting_3"]){return false;}  window["gf_submitting_3"]=true;  ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_3"]){return false;} window["gf_submitting_3"]=true;  jQuery("#gform_3").trigger("submit",[true]); }' /> <input type='hidden' name='gform_ajax' value='form_id=3&amp;title=&amp;description=&amp;tabindex=1' />
            <input type='hidden' class='gform_hidden' name='is_submit_3' value='1' />
            <input type='hidden' class='gform_hidden' name='gform_submit' value='3' />
            
            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' />
            <input type='hidden' class='gform_hidden' name='state_3' value='WyJbXSIsIjJhMWEzYjg3ZjRkOWFlZmVlNjcwZmNmMjQxYmJiODRiIl0=' />
            <input type='hidden' class='gform_hidden' name='gform_target_page_number_3' id='gform_target_page_number_3' value='0' />
            <input type='hidden' class='gform_hidden' name='gform_source_page_number_3' id='gform_source_page_number_3' value='1' />
            <input type='hidden' name='gform_field_values' value='' />
            
        </div>
                        </form>
                        </div>
                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_3' id='gform_ajax_frame_3'>This iframe contains the logic required to handle AJAX powered Gravity Forms.</iframe>
                <script type='text/javascript'>jQuery(document).ready(function($){gformInitSpinner( 3, 'https://www.looupe.com/wp-content/plugins/gravityforms/images/spinner.gif' );jQuery('#gform_ajax_frame_3').load( function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_3');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_3').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;if(is_form){jQuery('#gform_wrapper_3').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_3').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_3').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_3').offset().top); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_3').val();gformInitSpinner( 3, 'https://www.looupe.com/wp-content/plugins/gravityforms/images/spinner.gif' );jQuery(document).trigger('gform_page_loaded', [3, current_page]);window['gf_submitting_3'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_3').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_3').offset().top);jQuery(document).trigger('gform_confirmation_loaded', [3]);window['gf_submitting_3'] = false;}, 50);}else{jQuery('#gform_3').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [3, current_page]);} );} );</script><script type='text/javascript'> if(typeof gf_global == 'undefined') var gf_global = {"gf_currency_config":{"name":"U.S. Dollar","symbol_left":"$","symbol_right":"","symbol_padding":"","thousand_separator":",","decimal_separator":".","decimals":2},"base_url":"https:\/\/www.looupe.com\/wp-content\/plugins\/gravityforms","number_formats":[],"spinnerUrl":"https:\/\/www.looupe.com\/wp-content\/plugins\/gravityforms\/images\/spinner.gif"};jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 3) {} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [3, 1]) } ); </script>